Deliveries & Returns

DELIVERIES

All our deliveries are handled by ACE courier services and are subject to their reputable terms and conditions.

You may be required to pay additional shipping fee based on the weight of your order.

• Delivery is processed from the moment we receive payment for your order. 

Delivery Lead Times: We do our best to get your packages to you as soon as possible. Our standard lead delivery times are


  • Deliveries within Abuja: 1 - 2 working days

  • Deliveries to Lagos or PortHarcourt: 3 - 5 working days

  • Deliveries to other Nigerian cities: 5 - 7 working days

  • Deliveries to outskirts of Abuja: 5 - 7 working days 

•  Delivery is Monday to Friday (excluding Public Holidays).

• Deliveries within Abuja above N100,000 are free. Please contact us to gt your free delivery coupon.

• Delivery is fully tracked, via email are provided by the carrier.

• We’ll email you a link to your tracking information once your parcel has been shipped. You can also track your order by following the link

 

RETURN POLICY

 Unfortunately, due to the nature of our products and the marketplace, we’re not able to offer a no-questions-asked returns policy

  • • Returns are entirely subject to Dzyn’s discretion
  • • For any returns, you will either receive a refund or products of equal value.
  • • If you would like a different size or colour, please return your unwanted item and place a new order.
  • • Only purchases made from this site can be returned via this means
  • • All returns need to be approved before the items are sent back.
  • • We’ll refund the price you paid for your item, including sale items back to your original payment method.
  • • The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
  • • All goods will be inspected on return. We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • • We’re not responsible for any items that are returned to us by mistake.
  • • If you would like to request a return send an email to hello@dzyn.com.ng stating your order number, the items you would like to return and the reason for return.